Summary
IT Operations Specialist with 3 years of experience delivering endpoint support and device lifecycle management in large-scale enterprise environments. Skilled in client OS support, hardware imaging and deployment, L1/L2 troubleshooting, and peripheral integration across wired and wireless networks. Proven ability to interface directly with end users, resolve issues efficiently, and maintain compliance with corporate IT security policies. Certified across CompTIA, Microsoft Azure, and AWS. Eager to apply hands-on technical expertise and a proven service-first mindset to deliver reliable IT operations in any dynamic enterprise environment.
Experience
Johnston, RI Contractor
- Provided L1 and L2 technical support to on-site and remote end users via phone, chat, and email, resolving hardware, software, client OS, and peripheral compatibility issues in alignment with departmental policy and security regulations.
- Imaged, configured, and deployed Windows workstations and laptops for new hire onboarding, hardware replacements, and enterprise refresh cycles — maintaining consistent standards across large-scale client rollouts.
- Performed software installations, OS upgrades, and routine patching across client machines, ensuring compliance with corporate IT security policies and minimizing recurring issues through documentation and escalation.
- Supported and maintained local IT infrastructure including laptops, desktops, tablets, printers, AV systems, and unified communications devices connected to the enterprise LAN.
- Tracked and reconciled IT assets in coordination with the asset management team, maintaining deployment accuracy, inventory integrity, and full hardware lifecycle accountability.
- Served as a technical resource for colleagues on hardware and software support issues, contributing to consistent service delivery and high customer satisfaction.
Lincoln, RI
- Delivered high-quality customer service across blackjack, craps, roulette, and baccarat while maintaining strict compliance with gaming regulations and procedural standards.
- Monitored gameplay for accuracy and fairness; resolved patron disputes professionally in coordination with management.
- Managed high-volume cash and chip transactions with precision, maintaining accurate counts under time pressure across extended shifts in a high-stakes environment.
- Built rapport with a diverse patron base, adapting communication style to foster a welcoming atmosphere while consistently enforcing house rules and table etiquette.
- Operated in a fast-paced, high-attention environment requiring sustained focus, rapid mental calculation, and composure under pressure — skills directly transferable to technical support roles.
Education
Bachelor of Science in Information Technology
Graduated March 2025
Western Governors University
Certifications
CompTIA A+
CompTIA Network+
CompTIA Security+
AWS Certified Cloud Practitioner
Microsoft Azure Fundamentals (AZ-900)
LPI Linux Essentials
ITIL® v4 Foundation